OVM2 - Owner Services - Terms & Conditions
1. The 'OVM2 Access to Owner Services Package' includes subscription to OVM1: 24H Check-in and Keyholding facilities. unless you are already subscribed.
2. In providing the 'OVM2: Owner Services Package', 'OV' will provide the services outlined in the clauses below to 'the Owner', where applicable.
3. All services marked in the clauses below with an asterisk (*) have a charge pertaining to them and, depending on the contractual obligations of 'the Owner', will be invoiced in accordance with the 'OV' standard price list or a quotation where applicable.
4. An administrative account will be set up for 'the Owner' on the Owner Management Account, area of the 'OV' website which the 'Owner' can access using a personal password, and where 'the owner' can use a personal calendar facility, and be able to view financial statements.
5. OV' shall administrate the OVM2 on behalf of 'the Owner' on an ongoing basis, providing quotations, invoices, and statements of account, relating to maintenance or refurbishment work, or other commissioned services, etc.
6. 'The Owner' shall have access to a personal online calendar to book own holidays, those of family/friends, and own rental bookings.
7. All reservations by the owner can only be accepted through their online calendar.
8. 'The Owner' shall be provided with automatic cleaning and laundry services based on their calendar bookings, unless 'the Owner' notifies 'OV' to the contrary and has received acknowledgement of such request.*
9. The OMA area shall include a facility for booking maintenance and repair services such as decorating, plumbing and electrical work, general repairs, cleaning and laundry, gardening, pool maintenance, chauffeur services, etc.*
10. OV shall administrate the OVM2 on behalf of 'the Owner' on an ongoing basis providing quotation's, invoices and statements of account, relating to services provided.
11. 'The Owner' shall have access to the 'OV' Emergency helpline telephone number, for use outside of office hours for any property or guest-related issues that may arise, and an 'Emergencies Card' giving information about the handling of certain emergencies and the telephone numbers of certain external emergency services.
12. 'The Owner' understands that a penalty charge attaches to the use of the Emergency helpline telephone and any subsequent call-out visits which may have to be carried out by 'OV' emergency service personnel to resolve a property-related or guest-related issue unless OVM5 has been subscribed to.
13. In the event of any property emergencies arising, 'the Owner' authorizes 'OV' to carry out any emergency repairs, replacements and visits relating to 'the Property' up to an agreed sum in Euros.
14. 'The Owner' shall have access to the 'OV' property 'troubleshooting' facility whereby 'OV' personnel shall endeavor to resolve any on-site issues that 'the Owner' may have with local suppliers, administrators, or utility companies.*
15. 'OV' shall when requested by 'the Owner' pay bills on behalf of 'the Owner' and the owner shall transfer any funds required to pay bills on their behalf to OV prior to such bill being paid by OV and in a timely manner in order to avoid any disconnection of utilities or services, or additional charges being incurred by the provider of the services. In addition should a visit be required in order to carry out this request, then the published standard call-out charges shall be applied. *
16. OV' recommends that before any rental bookings take place 'the Owner' installs or has installed, a minimum home safety package comprising fire detectors, fire extinguisher, fire blanket, warning safety signs for pools, and full-height glass door indicators, and handrails on all internal and external staircases.
17. The Owner' understands that all 'OV' services consumed shall be invoiced to 'the Owner' as and when utilized and shall be due for immediate or advance payment in accordance with the terms and conditions under which the service is provided.
2. In providing the 'OVM2: Owner Services Package', 'OV' will provide the services outlined in the clauses below to 'the Owner', where applicable.
3. All services marked in the clauses below with an asterisk (*) have a charge pertaining to them and, depending on the contractual obligations of 'the Owner', will be invoiced in accordance with the 'OV' standard price list or a quotation where applicable.
4. An administrative account will be set up for 'the Owner' on the Owner Management Account, area of the 'OV' website which the 'Owner' can access using a personal password, and where 'the owner' can use a personal calendar facility, and be able to view financial statements.
5. OV' shall administrate the OVM2 on behalf of 'the Owner' on an ongoing basis, providing quotations, invoices, and statements of account, relating to maintenance or refurbishment work, or other commissioned services, etc.
6. 'The Owner' shall have access to a personal online calendar to book own holidays, those of family/friends, and own rental bookings.
7. All reservations by the owner can only be accepted through their online calendar.
8. 'The Owner' shall be provided with automatic cleaning and laundry services based on their calendar bookings, unless 'the Owner' notifies 'OV' to the contrary and has received acknowledgement of such request.*
9. The OMA area shall include a facility for booking maintenance and repair services such as decorating, plumbing and electrical work, general repairs, cleaning and laundry, gardening, pool maintenance, chauffeur services, etc.*
10. OV shall administrate the OVM2 on behalf of 'the Owner' on an ongoing basis providing quotation's, invoices and statements of account, relating to services provided.
11. 'The Owner' shall have access to the 'OV' Emergency helpline telephone number, for use outside of office hours for any property or guest-related issues that may arise, and an 'Emergencies Card' giving information about the handling of certain emergencies and the telephone numbers of certain external emergency services.
12. 'The Owner' understands that a penalty charge attaches to the use of the Emergency helpline telephone and any subsequent call-out visits which may have to be carried out by 'OV' emergency service personnel to resolve a property-related or guest-related issue unless OVM5 has been subscribed to.
13. In the event of any property emergencies arising, 'the Owner' authorizes 'OV' to carry out any emergency repairs, replacements and visits relating to 'the Property' up to an agreed sum in Euros.
14. 'The Owner' shall have access to the 'OV' property 'troubleshooting' facility whereby 'OV' personnel shall endeavor to resolve any on-site issues that 'the Owner' may have with local suppliers, administrators, or utility companies.*
15. 'OV' shall when requested by 'the Owner' pay bills on behalf of 'the Owner' and the owner shall transfer any funds required to pay bills on their behalf to OV prior to such bill being paid by OV and in a timely manner in order to avoid any disconnection of utilities or services, or additional charges being incurred by the provider of the services. In addition should a visit be required in order to carry out this request, then the published standard call-out charges shall be applied. *
16. OV' recommends that before any rental bookings take place 'the Owner' installs or has installed, a minimum home safety package comprising fire detectors, fire extinguisher, fire blanket, warning safety signs for pools, and full-height glass door indicators, and handrails on all internal and external staircases.
17. The Owner' understands that all 'OV' services consumed shall be invoiced to 'the Owner' as and when utilized and shall be due for immediate or advance payment in accordance with the terms and conditions under which the service is provided.